Terms and Conditions


This website is owned by Preloved-outlet. Throughout the site, the terms “we”, “us”, “site” and “our” refer to Preloved-outlet.com. By visiting our site and/or purchasing something from us, you engage in our “Service” and accept to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including such additional terms and conditions and policies. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


You are required to enter personal information to proceed with registration. Incomplete details are subject to declination without notice.

Privacy & Security

You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are fully responsible for any activities under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach. We cannot guarantee that unauthorized third parties will never be able to defeat the security measures or use for improper purposes any information which relates to you and allows you to be identified (“Personal Information”). You acknowledge that you provide your Personal Information at your own risk. Please refer to our Privacy Policy.

Order Placement

Once your items have been placed, the customer will be notified email, then subject to your rights to cancel the product before the collection schedule of the courier and are subject to return or exchange only according to our Return Policy. The products in your cart are not reserved before being placed.

Delivery Terms

We will provide the arrangement of the delivery of the product. The delivery fee will be calculated once the delivery address is added and displayed upon checkout. The delivery cost within the area of the United Arab Emirates is worth 21 AED including VAT. The remote locations will be charged differently. The expected delivery date or time shown on the courier tracking portal is based on an estimate or inaccurate. We are not liable for any delays that may cause.

For the return items, once your return request has been confirmed, the courier will pick up the items within five working days, free of charge. You must comply with the requirements for approval.

Return Terms

You can return your items within three (3) days of receipt of shipment; or else we can’t offer refunds or exchanges anymore. Once your return request has been confirmed, the courier will pick up the items within 5 working days.

All items that are returned and exchanged, can only be made once.

Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

 If any of the products received is deemed defective or a wrong shipment, we will bear the cost of shipping. Otherwise, customer is responsible for the charges and shipping fees of original purchase is non-refundable.

Payment Terms

We currently accept the following form of payment: Cash on delivery (UAE-only)


The promotion’s validity will be flashed through our website. When adding a coupon or promotional code, it will directly calculate if it is valid; else, it will display an error message if it has expired or invalid.

Billing Information Terms

In our sole discretion, we may limit or cancel the quantities purchased per person, household, or order, including orders placed by or under the same customer account, the same credit card, or orders using the same billing or shipping address.

Product Information

The product shown on our website may have a limited quantity. We will display according to the availability and indicate “sold out” if the item is no longer in stock. All descriptions of products or product pricing are subject to change without notice, at the sole discretion of us. There may be information on our website that contains typographical errors and inaccuracies that may refer to product descriptions, prices, promotions, deals, product delivery costs, delivery times, and availability. We reserve the right to correct any errors and modify or update the information or discontinue any product.

Liability Limitations

You acknowledge and agree that you assume the entire risk arising out of your access or use of the site, including licit and illicit services. To the fullest extent permitted by applicable law, in no event shall Preloved-outlet.com, its affiliates, directors, employees, agents, licensees, successors and assigns, be liable for any special, direct, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of data, whether in action in contract, tort, or otherwise, arising out of or in any way connected with the use of or inability to use the site, including any damages caused by or resulting from reliance by a User on any information obtained from the site, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance.


This is provided to you “as is”, without any warranties. To the fullest extent permissible under applicable law, Preloved-outlet.com disclaims all such warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, freedom from errors, suitability of the content, or availability. We may update all the information on this site without prior notice. While we do everything to ensure that the information presented on the site is complete and accurate. Although, we cannot guarantee that such information is free from errors, omissions, or inaccuracies. We make no warranty regarding the quality of any products, services, or content purchased or obtained through the Platform.

Third–Party Links

You may have the ability to use and/or access content provided by third parties. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. We disclaim any responsibility or liability related to your access or use of any third-party content.

Changes to terms of service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website at our discretion. It is your duty to periodically check our website to see if there are any changes. We are not responsible towards you or a third party for any modification, suspension or interruption of the service. You can review the most current version of the Terms of Service on this page.

Contact Information

Questions about the Terms of Service should be sent to us at
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