FAQs
FREQUENTLY ASK QUESTIONS (FAQs)
- How do I place an order?
A: To place an order online, you can browse our website and add items to your cart. When you ready to check out, you can enter your details.
A: You can create an account for faster transactions. It will allow you to order without having to enter your details every time you shop with us.
- How long will it take for my order to arrive?
A: It will take two to three working days for delivery. The delivery time can be longer than usual on public holidays and during sale/promotion times.
- Can I track my order online?
A: Yes, we provide a tracking number once your order has shipped. You can use this tracking number to track your order online.
- What payment methods are accepted?
A: Cash-on-Delivery (COD) is the only method of payment that is currently allowed on our website.
- What is the return policy?
A: You can return your items within three (3) days of receipt of shipment; or else we canāt offer refunds or exchanges anymore. Be sure to read ourĀ terms and conditionsĀ before making a purchase.
- What if I have a problem with my order?
A: If you have a problem with your order, such as a missing, incorrect, or defective/damaged item, you should contact our customer service. In the case of defective items, please double-check the description to see if the defect is mentioned. If not specified, please send us a photo of the product and we will respond as soon as possible.
- Can I cancel my order after it has been placed?
A: Once an order has been placed, it cannot be cancelled.
- Can I change my shipping address or contact number after my order has been confirmed?
A: Unfortunately, we are unable to redirect orders and change the contact number once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
- I have not received my parcel, what should I do?
A: If you have not received your parcel after 3 working days, kindly contact our customer service and we will assist you accordingly.